FAQ
Q
Shipping charges
A
We ship worldwide via EMS. Usually takes 7-10 days from ship date.
Shipping rates vary by country and are automatically selected based on your shipping address.
Shipping rates for each region are as follows.
Shipping charges Outside Japan
Area 1 ........ 2,000JPY
Area 2 ........ 3,500JPY
Area 3 ........ 5,000JPY
Area 4 ........ 6,000JPY
Free shipping for orders over 50,000JPY in all areas.
For items that take longer to ship, the estimated shipping time is indicated on the product page.
Q
Shipping areas
A
Area 1
China, Korea, Hong Kong, Taiwan
Area 2
Asia other than China, Korea, Hong Kong and Taiwan
Area 3
Oceania, Canada, Mexico, Middle East, Europe, U.S.A. (including overseas territories such as Guam)
Area 4
South and Central America (excluding Mexico) and Africa
Q
About Customs Duties
A
Depending on the destination country or region, customs duties may apply. Please be aware of this beforehand.
Q
Delivery of products with different delivery dates
A
If you order products with different delivery dates, they will be shipped according to the product with the later delivery date.
Pre-orders cannot be placed at the same time as other products.
Q
About returns and exchanges
A
In principle, we do not accept returns or size exchanges after delivery.
If you are unsure about the size, please contact us in advance.
Q
About inquiries
A
We will reply to your inquiry within 1 to 3 business days.
We will reply to your inquiry at the address "@tabisuketabizo.jp", so please set your e-mail settings so that we can receive your inquiry.
If you do not receive a reply within 3 days, please check your junk mail folder or deleted folder as it may have been treated as junk mail by the filtering function of your e-mail.
If you do not find a reply, please contact us again.